How to Report an Item or Shop

If an item or a shop doesn’t comply with TuttiReal’s policies, you can report it.

If your concern involves intellectual property, learn how to report intellectual property infringement.

If you’re looking for help with something you purchased, learn how to get help with an order by contacting the seller and opening a case to report an order issue to TuttiReal if needed.

How to report an item

Report an item while signed in on TuttiReal.com or the TuttiReal app.

1. On the listing page for an item, choose Report this item to TuttiReal.
2. Select a reason from the dropdown.
3. Choose I don’t think it meets TuttiReal’s policies, and select the reason why you’re reporting the item from the list of available options. 
4. Add a note about your report, then
5. Choose Submit report.

In Search results:

1. Press and hold your finger on the image of the item.
2. Select Report this item from the dropdown menu.
3. Select the reason for reporting the item.
4. Choose I don’t think it meets TuttiReal’s policies. 
5. Select the reason why you’re reporting the item from the list of available options. 
6. Add a note about your report, then select Submit report.

On the listing:

1. At the end of the listing, select Report this item.
2. Select the reason for reporting the item.
3. Choose I don’t think it meets TuttiReal’s policies.
4. Select the reason why you’re reporting the item from the list of available options. 
5. Add a note about your report, then select Submit report.

How to report a shop

You can report an entire shop on TuttiReal.com.

1. Visit the shop on TuttiReal.com and choose Report this shop to TuttiReal.
2. Select a reason from the dropdown.
3. Choose I don’t think it meets TuttiReal’s policies, then select the reason why you’re reporting the shop from the list of available options. 
4. Enter a note about why you’re reporting the shop.
5. Choose Report this shop.

After you report an item or shop

A notice will be sent to TuttiReal to review the item. TuttiReal has several teams responsible for reviewing items flagged in the marketplace. We may contact the seller or take other appropriate action.

Please don’t flag a single violation multiple times or discuss an item you have flagged in any of TuttiReal’s community spaces.

Reporting and privacy

Reporting items or shops is a confidential process. The reported member won’t know who reported them.

Recorded instructions

If you prefer to hear these instructions, call this number: +1 (206) xxx-xxxx. The recording guides you on how to flag an item or shop if you suspect it doesn’t comply with TuttiReal’s policies.