Great customer service helps you build trust with buyers and keep them coming back. As a seller on TuttiReal, you’re expected to meet our Service Level Standards, as outlined in our Seller Policy. This includes meeting our customer service standards in four key areas:
- Message response rate
- On-time shipping & tracking
- Average review rating
- Case rate
Meeting these standards will give buyers a positive experience, and help you avoid lower search visibility on TuttiReal. If you consistently go above and beyond these standards, you may be eligible to earn Star Seller badges.
Repeat violations of these standards may result in temporary or permanent suspension of your selling privileges on TuttiReal.