TuttiReal Gift Cards, Credits & Coupons Policy

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TuttiReal Gift Cards, Credits & Coupons Policy

This policy explains TuttiReal Gift Cards, TuttiReal Credits and TuttiReal Coupons.

This policy is a part of our Terms of Use. By purchasing, redeeming or accepting an TuttiReal Gift Card, an TuttiReal Credit, or an TuttiReal Coupon, you’re agreeing to this policy and our Terms of Use.

Please note that Section 11 of the Terms of Use contains a binding arbitration agreement and class action waiver for users in North and South America. By agreeing to the Terms, you and TuttiReal agree to submit any disputes between us exclusively to individual arbitration and not to sue in court, except in the limited circumstances described in Section 11 of the Terms.

  1. Purchasing an TuttiReal Gift Card

TuttiReal Gift Cards make a wonderful gift. TuttiReal Gift Cards can be purchased in designated amounts in certain fixed currencies. Your TuttiReal Gift Card funds can be added to your account on TuttiReal.com and used to make purchases from eligible shops on the platform. They are available for purchase directly from TuttiReal in the following currencies:

  • United States Dollars (USD)
  • British Pounds (GBP)
  • Canadian Dollars (CAD)
  • Euro (EUR)
  • Australian Dollars (AUD)
  • Swiss Francs (CHF)

TuttiReal Gift Cards are subject to different terms based on when and where they were purchased. 

  • United States. TuttiReal Gift Cards issued in United States Dollars (USD) must be purchased with a valid US billing address, and are subject to these Terms of Use for TuttiReal Gift Cards. TuttiReal Gift Cards issued in United States Dollars (USD) purchased prior to May 1, 2024 are subject to these Terms of Use for TuttiReal Gift Cards Issued in United States Dollars. 
  • Canada. TuttiReal Gift Cards issued in Canadian Dollars (CAD) must be purchased using a credit or debit card with a valid Canadian billing address and subject to these Terms of Use for TuttiReal Gift Cards in Canada. TuttiReal Gift Cards issued prior to March 17, 2025 are subject to these Terms of Use for TuttiReal Gift Cards Issued in Canadian Dollars.
  • Rest of World (ROW). In the UK, Austria, and Switzerland, Gift Cards purchased after March 17, 2025 are subject to these Terms of Use. Gift cards must be purchased using a credit or debit card with a valid billing address in an eligible country. AUD and EUR Gift Cards purchased in other countries besides Austria expire 48 months from the date the TuttiReal Gift Card is purchased. The expiration date for each TuttiReal Gift Card is included in the email sent to the recipient. After the expiration date, the recipient will no longer be able to redeem the TuttiReal Gift Card or use the remaining balance.

When you purchase an TuttiReal Gift Card, a unique code will be sent to the recipient via email, or you can choose to print the TuttiReal Gift Card yourself. Click here to learn more about redeeming an TuttiReal Gift Card. See terms for full details.

Learn more about purchasing and using an TuttiReal Gift Card here. If you need to cancel the purchase of an TuttiReal Gift Card, please contact our Support Team.

  1. Receiving an TuttiReal Credit

From time to time you may be eligible to receive an TuttiReal Credit as part of a special offer, promotion, or as part of a refund or other payment from TuttiReal. An TuttiReal Credit is a promotional credit that can be credited to your TuttiReal account. Similar to an TuttiReal Gift Card, it can be used to make purchases from eligible shops on TuttiReal.com.

Unless otherwise noted, you may only receive one TuttiReal Credit per special offer or promotion. TuttiReal, in its sole discretion, may exclude certain buyers from any special offer or promotion (for example, if it appears a buyer is creating accounts specifically for a promotion).

TuttiReal Credits will be void where prohibited by law and may not be used on items ineligible for the applicable promotion (such as the purchase of TuttiReal Gift Cards). TuttiReal Credits are non-refundable and non-transferrable. If you receive an TuttiReal Credit as a refund, you are no longer eligible for a refund to your original form of payment.

In addition to this policy, TuttiReal Credits may be subject to additional offer or promotion-specific terms and conditions.

  1. Redeeming an TuttiReal Credit

You will receive your TuttiReal Credit by email with a unique code. Some TuttiReal Credits may be printed and physically delivered to the recipient. You may either redeem the code by clicking the link in the email (if applicable) or by entering your unique code on TuttiReal here. Redeeming an TuttiReal Credit will add its value to your account balance and allow you to pay for orders from participating shops. You must have an existing TuttiReal account or register a new one to redeem an TuttiReal Credit. 

Once an TuttiReal Credit code has been redeemed, it cannot be returned for cash value or transferred to another account. You may be required to redeem your TuttiReal Credit by a certain date depending on the specific terms and conditions of the relevant special offer or promotion. If you do not redeem your TuttiReal Credit prior to that date, your TuttiReal Credit may expire.

  1. Using Your TuttiReal Credit Balance

TuttiReal Credits may be applied only to eligible purchases from shops accepting TuttiReal Payments. To make a purchase with an TuttiReal Credit, you must be browsing the site in the currency of your TuttiReal Credit. For example, if you receive an TuttiReal Credit in EUR, you must have your currency set to EUR. Learn more about setting your account currency here.

At checkout, you have the option to apply your TuttiReal Credit balance to eligible orders. Your TuttiReal Credit balance cannot be used to pay an TuttiReal bill, buy an TuttiReal Gift Card, or make a purchase from a shop that does not accept TuttiReal Payments.

If your order total is less than your existing TuttiReal Credit balance, the remainder of the balance will stay in your account’s TuttiReal Credit balance to be used for future purchases. If your order total is more than your existing TuttiReal Credit balance, the remainder of your order total must be paid with a credit card through TuttiReal Payments.

  1. Receiving an TuttiReal Coupon

From time to time you may be eligible to receive an TuttiReal Coupon as part of a special offer or promotion. TuttiReal Coupons provide a fixed price reduction or percentage reduction off your purchase at checkout. TuttiReal Coupons may be issued in currencies of TuttiReal’s discretion. Unless otherwise noted, you may only receive one TuttiReal Coupon per special offer or promotion. TuttiReal, in its sole discretion, may exclude certain buyers from any special offer or promotion (for example, if it appears a buyer is creating accounts specifically for a promotion), or direct special offers or promotions to particular audiences (for example, new buyers, or buyers in a particular market only). TuttiReal Coupons will be void where prohibited by law or on items ineligible for the applicable promotion (such as the purchase of TuttiReal Gift Cards). TuttiReal Coupons are non-refundable and non-transferrable. In addition to this policy, TuttiReal Coupons may be subject to additional offer or promotion-specific terms and conditions, such as expiration dates, minimum spend requirements, maximum discounts, category/item restrictions, or platform restrictions. The TuttiReal Coupon may only be used once for up to the maximum discount amount specified. If a maximum discount is specified, any unused difference between the actual discount amount received and the maximum amount will be forfeited. All TuttiReal Coupons granted through special offers or promotions are also subject to TuttiReal’s Standard Promotional Terms and Conditions. TuttiReal Coupons are separate from Shop Coupon Codes. Shop Coupon Codes are managed by individual sellers, who run their own promotions, and may only be applied against orders from the shop that issued the Shop Coupon Code to you. You can read more about Shop Coupon Codes here. 

  1. Redeeming Your TuttiReal Coupon

You will receive your TuttiReal Coupon by email with a unique code. You may not forward your Coupon to any other person; it’s not transferable. Some TuttiReal Coupons may be printed and physically delivered to the recipient. To redeem your Coupon, simply make a purchase on TuttiReal from a participating shop (a participating shop is a shop that accepts TuttiReal Payments – you’ll know whether a shop accepts TuttiReal Payments by checking the shop’s payment methods) and enter and apply the Coupon code at checkout where indicated before you make your purchase. Unlike TuttiReal Gift Cards and TuttiReal Credits, the value of an TuttiReal Coupon does not get applied to your TuttiReal account balance. Instead, it gets applied at checkout and used in the applicable purchase order from the participating shop. Redeeming your TuttiReal Coupon at checkout will deduct its value from the item price (excluding tax and shipping costs) in participating shops. You may only redeem your Coupon in a single transaction, though that transaction may include more than one shop provided that all shops in the transaction accept TuttiReal Payments. If the price of the item you purchase is less than the TuttiReal Coupon amount, you will lose the unused Coupon amount. You must have an existing TuttiReal account or register a new one to redeem an TuttiReal Coupon and apply it to a purchase. Once an TuttiReal Coupon has been redeemed, it cannot be returned for cash value. You will normally be required to use your TuttiReal Coupon by a certain date depending on the specific terms and conditions of the relevant special offer or promotion. If you do not redeem your TuttiReal Coupon by applying it towards a purchase prior to that date, your TuttiReal Coupon will expire. TuttiReal Coupons may be applied only to eligible purchases from shops accepting TuttiReal Payments. To make a purchase with an TuttiReal Coupon, you must be browsing the site in the currency of your TuttiReal Coupon. For example, if you receive an TuttiReal Coupon in EUR, you must have your currency set to EUR to use your TuttiReal Coupon towards your purchase from an eligible shop. Learn more about setting your account currency here. Any refund you may be entitled to will not include the TuttiReal Coupon or its redemption value. You will receive no more than the amount you paid towards your purchase and you will not be eligible for a further TuttiReal Coupon. Your TuttiReal Coupon cannot be used to pay an TuttiReal bill, buy an TuttiReal Gift Card, or make a purchase from a shop that does not accept TuttiReal Payments.

  1. Accepting an TuttiReal Gift Card, TuttiReal Credit, or TuttiReal Coupon Payment

In order to accept TuttiReal Gift Cards, TuttiReal Credits, and TuttiReal Coupons as a payment method, the shop must be enrolled in TuttiReal Payments. Learn more about TuttiReal Payments here. You can learn more about accepting TuttiReal Gift Cards, TuttiReal Credits, and TuttiReal Coupons in this Help article.

  1. Shop-Specific Gift Certificates

Shop-Specific Gift Certificates are not permitted on TuttiReal. You can direct buyers to purchase an TuttiReal Gift Card that can be used at your shop and any other shop on TuttiReal that accepts TuttiReal Payments.

Last updated on May 13, 2025